Returns or Refund Policy | Defective Goods and Adverse Reactions

 

Our policy lasts 30 days. If 30 days have gone by since your order date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns or issue refunds on used products.

Glo Laser and Beauty sell certain products that contain active ingredients. These products can potentially cause mild skin irritation; it is important to follow the instructions set out by the manufacturers and ease into the use of them. If at any time you experience any concerns, please contact one of our skin experts online via chat panel or telephonically. Refunds requests based on adverse reactions will be assessed individually.

Several types of goods are exempt from being returned. We also do not accept products that are intimate.

Additional non-returnable items:
* Gift cards
* Some health and personal care items

If you receive an item that is defective, leaking or has a damaged pump, please contact us via telephone or email at online@globeauty.co.za within 7 days of receiving it and we will refund, exchange or provide a store credit for you in full.

If for some reason you change your mind and do not want the products you purchased after it has been shipped already from our premises, you may return it to us at your cost within 5 days and we will provide you with a store credit.

Products labelled as not for sale or non-returnable may not be returned.

Original shipping and handling fees are non-refundable.

Products that have been purchased from us directly are refundable only.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund, replacement or store credit will be applied to your account, within a certain amount of days.

 

 

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