Terms of Use

1. About these Terms of Use

Last updated: 10 October 2019

We are Glo Laser and Beauty (Pty) Ltd incorporated in South Africa under company registration number 2015/225438/07. Our registered office is at Shop G118, Parkview Shopping Centre, C/O Garsfontein and Netcare Road, Pretoria, Gauteng, 0044. Our registered VAT number is 4940276605. We run this website.

Glo Laser and Beauty is a business in the Beauty industry that provides beauty-related products and services.

These Terms of Use apply to the use of this website, regardless of how you access it. Please read these Terms of Use carefully before you proceed.

We may, at any time and without notice, terminate your access to or use of this website. If we do so, you do not have the right to bring any claim or claims against us.

2. Consent to Terms of Use

By using this website, you agree to these Terms of Use.

If you do not agree to these Terms of Use, please do not use this website. These Terms of Use were last updated on the date shown at the top. We may change these Terms of Use at any time by posting an updated version on our website, so you may wish to check it before using this website. You may only use this website for lawful purposes.

3. Copyright notice

Unless we expressly state otherwise, the copyright and any other intellectual property rights, including but not limited to design rights, trademarks and patents appearing anywhere on this website remain our property, whether owned by or licensed to us.

You may not use any of the material on this website without our prior written permission for your own commercial purposes, whether by reproducing, copying, downloading, printing, linking to, editing, broadcasting, distributing or otherwise. You may use it for your own personal non-commercial use.

4. Disclaimer

Accessing or using this website or its content in any way is done entirely at your own risk. You will be responsible for any loss or damage to any computer, device, software, systems or data resulting directly or indirectly from the use or inability to use this website or its content.

We are under no obligation to provide uninterrupted access to this website. We reserve the right to restrict your access to this website at any time and for any reason.

We do not guarantee that the contents of this website will be free of errors, bugs, worms, trojans or viruses or otherwise, make any representations as to the quality or accuracy or completeness of the content available on the website including, but not limited to any price quotes, stock availability data or non-fraudulent representations. You are responsible for maintaining appropriate software on your computer or device to protect you from any such errors, bugs, worms, trojans or viruses.

To the fullest extent permissible by law, we exclude any and all liability to you resulting from your use of the website or connected to these Terms of Use. This exclusion includes but is not limited to any type of damages, loss of data, income or profit or loss or damage to property belonging to you or third parties arising from the use of this website or its contents.

Nothing in these Terms of Use is intended to limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

5. Links to third party websites

This website may provide links out to websites or other online resources under the control of third parties. Any such links are provided solely for your convenience. We have no control over the contents of these third-party resources. We are not responsible for the contents of any linked websites and do not endorse them in any way.

6. Links from third-party websites

You can only link to our website with prior written permission from us. We reserve the right to withdraw any such permission at any time.

7. Privacy policy

We take your privacy and the protection of your data very seriously. We may gather and/or use certain information about you in accordance with our privacy policy. Please see our separate privacy policy for more information.
Glo Laser and Beauty shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

8. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Glo Laser and Beauty’s bank account, the details of which will be provided on request.

9. Card acquiring and security

Card transactions will be acquired for Glo Laser and Beauty via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

10. Customer details separate from card details

Customer details will be stored by Glo Laser and Beauty separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

11. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

12. Responsibility

Glo Laser and Beauty takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

13. Country of domicile

This website is governed by the laws of South Africa and Glo Laser and Beauty chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

14. Variation

Glo Laser and Beauty may, in its sole discretion, change this agreement or any part thereof at any time without notice.

15. Entire agreement

These Terms of Use are the entire agreement between you and us and supersede any and all prior terms, conditions, warranties or representations to the fullest extent permitted by law.

16. Applicable law

16.1 This Agreement will in all respects be governed by and construed under the laws of the Republic of South Africa.

16.2 The Parties hereby consent and submit to the exclusive jurisdiction of the North Gauteng High Court of the Republic of South Africa in any dispute arising from or in connection with this Agreement.

17. Online skin assessment

17.1 The online skin assessment on the domain www.globeauty.co.za provided by Glo Laser and Beauty is for general knowledge purposes and is not intended to diagnose any medical condition or to replace your healthcare professional consultation. Consult with your healthcare professional to design an appropriate skincare plan. If you experience any concerns, stop and consult with us or your healthcare professional or dermatologist.

18. Returns or Refund Policy | Defective Goods and Adverse Reactions

Our policy lasts 30 days. If 30 days have gone by since your order date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns or issue refunds on used products.

Glo Laser and Beauty sell certain products that contain active ingredients. These products can potentially cause mild skin irritation; it is important to follow the instructions set out by the manufacturers and ease into the use of them. If at any time you experience any concerns, please contact one of our skin experts online via chat panel or telephonically. Refunds requests based on adverse reactions will be assessed individually.

Several types of goods are exempt from being returned. We also do not accept products that are intimate.

Additional non-returnable items:
* Gift cards
* Some health and personal care items

If you receive an item that is defective, leaking or has a damaged pump, please contact us via telephone or email at online@globeauty.co.za within 7 days of receiving it and we will refund, exchange or provide a store credit for you in full.

If for some reason you change your mind and do not want the products you purchased after it has been shipped already from our premises, you may return it to us at your cost within 5 days and we will provide you with a store credit.

Products labelled as not for sale or non-returnable may not be returned.

Original shipping and handling fees are non-refundable.

Products that have been purchased from us directly are refundable only.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund, replacement or store credit will be applied to your account, within a certain amount of days.

18.1 Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

18.2 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@globeauty.co.za.

18.3 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

18.4 Shipping

Please send products for return or exchange to:

Glo Laser& Beauty
Shop G118, Parkview Shopping Centre
Cnr Garsfontein & Netcare road
Pretoria East

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

19. Glo Points

These Terms (“the Terms’) govern your (“You’/”Your’/ “Glo-points Member”) use of the Glo Online Store (“We/”Us”/”Our”) website located at the domain name www.globeauty.co.za (‘the Website”).
Glo-points are only allocated to registered members on our Glo Laser & beauty online store.

Glo-points are allocated to your profile every time you place an order with us based on your order’s subtotal (excluding delivery charge). Our Glo-points can be used as discount to pay for products on our website. Member does not need to used points each time an order is made, accumulated number of points can be used at once for an order and points cannot be partially used at various times of ordering unless in excess of the maximum of R500.

Our Glo-points are not transferrable and must be used by the profile to which they are allocated to. By using our Glo-points you agree to abide by the T&Cs of our loyalty program. Our Glo-points may only be redeemed for online purchases at www.globeauty.co.za and not instore. Glo-points expire 120days after receiving them and a maximum of R500 of Glo-points can be redeemed per order. Glo reserves the right to deduct from the points balance if any points were credited in error and any points relating to a cancelled or reversed transaction.

Glo Laser and Beauty reserve the right to make changes at any time without prior notice to members, to the T&Cs and reward point structure. Glo will attempt to notify members but shall not be liable for failure to do so. Glo-points may not be used in conjunction with any sale or promotional item. You cannot redeem Glo-points for more than the total amount of your purchase. Glo-points are not redeemable for cash and cannot be used as a refund for previous orders.